**Frequently Asked Questions (FAQ) – Fame Leather Jackets:**

**1. Are the jackets made from genuine leather?**

Yes, all our jackets are crafted using premium quality genuine leather, chosen for its texture, durability, and luxurious feel.

**2. How do I choose the right size?**

We provide a detailed size chart to help you choose the perfect fit. Please refer to the size chart provided on the product page and measure yourself accordingly.

**3. Can I customize a jacket’s design or size?**

We offer customization options for some jackets. Contact our customer support team to inquire about customization availability and details.

**4. How long does it take to process my order?**

Orders are typically processed within 9 business days after payment verification. Customized items may require additional processing time.

**5. What shipping methods do you offer?**

We offer various shipping options using carriers such as FedEx, UPS, and DHL. Shipping times and costs vary based on your location and selected method.

**6. Do you ship internationally?**

Yes, we offer international shipping to many countries. Customers are responsible for any customs duties, taxes, or fees associated with their order’s import.

**7. Can I track my order’s status?**

Yes, you will receive email notifications at different stages of your order’s journey, including order confirmation, shipment confirmation, and delivery confirmation. You can also track your order using the provided tracking number.

**8. What if my jacket arrives damaged or defective?**

In the rare event that your order arrives damaged or defective, please contact our customer support team immediately. We will guide you through the resolution process.

**9. What is your return and exchange policy?**

Please refer to our “Returns and Exchanges” page for detailed information about our return and exchange policy.

**10. How do I care for my leather jacket?**

* Store the jacket in a cool, dry place.
* Avoid exposing the jacket to direct sunlight or extreme heat.
* Clean the jacket with a mild soap and water solution.
* Use a leather conditioner to keep the jacket hydrated and supple.
* Avoid hanging the jacket on a hanger, as this can stretch out the leather.

**11. Can I cancel my order after it’s been placed?**

Please contact our customer support team within 24 hours of placing your order for cancellation inquiries. Cancellation eligibility depends on the order status.

**12. Do you offer gift cards?**

Yes, we offer gift cards that can be used for purchasing any of our products. Gift cards make perfect presents for your loved ones.

If you have any further questions or need assistance, feel free to contact our customer support team at admin@famelatherjackets.com or +44 7324 065919. We’re here to help!

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