Dear Valued Customer, We kindly ask that you carefully inspect your product upon receipt. If you wish to request a return, please ensure the item is in its original condition — with all tags attached, and clean and unused. Unfortunately, we cannot accept returns if the tags are removed or the product shows signs of use. Also write Fame leather is not accepting and refund if product has been used, damaged and badly been treated before return. For more details, please refer to our Return and Shipping Policy page. Thank you for your understanding and cooperation!