**Return & Exchange Policy – Fame Leather Jackets:**
At Fame Leather Jackets, we want you to be completely satisfied with your purchase. Our Return & Exchange Policy is designed to provide you with a clear understanding of how returns and exchanges work. Please read the following information carefully before making a return or exchange.
**1. Eligibility for Returns and Exchanges:**
– You may request a return or exchange within 7 days of receiving your order.
– Items must be in unused, unworn, and resalable condition with all original tags and packaging intact.
**2. How to Initiate a Return or Exchange:**
– Contact our customer support team by Email, Whatsapp/Live Chat/Call Support. to initiate a return or exchange.
– Provide your order number and a brief description of the reason for the return or exchange.
**3. Return Shipping:**
– You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your item.
– If the return is due to a mistake on our part (wrong item sent, damaged item), we will cover the return shipping cost.
– Upon receiving and inspecting the returned item, we will initiate the refund process using the original payment method.
– Please allow 7 business days for the refund to be processed and reflected in your account.
– Exchanges are subject to availability. If the requested item is unavailable, we will issue a refund instead.
– If the new item’s value is higher, you will need to pay the difference. If it’s lower, we will issue a refund for the difference.
**6. Custom and Made-to-Order Items:**
– Customized or made-to-order items may have different return and exchange policies. Please contact us for specific information.
**7. Damaged or Defective Items:**
– If your item arrives damaged or defective, please contact us immediately. We will guide you through the resolution process.
**8. Changes to Return & Exchange Policy:**
– Fame Leather Jackets reserves the right to modify or amend this Return & Exchange Policy at any time without prior notice. Any changes will be reflected on this page.
We are committed to ensuring a smooth return and exchange experience for our customers. If you have any questions or need assistance, please contact our customer support team.
By making a purchase on our website, you agree to the terms outlined in this Return & Exchange Policy.