Frequently Asked Questions

Q1: Can I customize or personalize a jacket?

Yes, we offer customization options. Explore our “Custom Jackets” section to tailor your jacket according to your preferences. Contact our support team for further details.

Q2: How can I contact customer support?

For any inquiries, our dedicated customer support team is ready to assist. Reach out via our Contact Us page, and we’ll respond promptly.

Q3: What is your return and exchange policy?

We want you to be fully satisfied with your purchase. Check our Returns & Exchanges page for detailed information on our hassle-free policy.

Q4: Do you offer international shipping?

Yes, we provide worldwide shipping. Enjoy the convenience of having your favorite leather jacket delivered to your doorstep, no matter where you are.

Q5: How do I determine my size when ordering a jacket?

To ensure the perfect fit, refer to our comprehensive Size Guide available on each product page. If you have specific concerns, feel free to reach out to our customer support for personalized assistance.

Q6: How can I track my order?

Once your order is dispatched, you will receive a tracking number via email. Use this number to monitor the status and location of your shipment. If you encounter any issues, contact our support team for assistance.

Q7: How can I return my jacket?

If you wish to initiate a return for your jacket, kindly proceed to our Order Return Portal. Your satisfaction is our priority, and we’re here to ensure a seamless return process for you. Thank you for choosing Fame Leather Jackets!

Q8: Can I return a customized jacket?

Unfortunately, customized jackets cannot be returned unless there is a defect or error on our part. We recommend reviewing all customization details carefully before confirming your order.

Q9: What payment methods do you accept?

We accept various payment methods for your convenience, including credit/debit cards, PayPal, and other secure options. Select your preferred method during the checkout process.

Q10: Are there discounts for bulk orders?

For inquiries regarding bulk orders or wholesale pricing, please contact our business development team through the Wholesale Inquiries section on our website.

Q11: Can I cancel my order after placing it?

To ensure prompt processing, orders are typically processed soon after placement. Contact our customer support immediately if you need to cancel, and we’ll assist you based on the current status of your order.

Q12: Do you offer repair services for damaged jackets?

While we don’t offer repair services, our customer support team can provide guidance on local repair options. Contact us with details, and we’ll assist you as best as we can.