FAQs

Please refer to our Size Guide for accurate measurements. If you’re still unsure, share your chest, shoulder, sleeve, and waist measurements with us, and our team will recommend the best size for you.

No, we do not offer custom sizes or custom designs. All terms and conditions are clearly mentioned on our store.

We accept returns or exchanges within 30 days of delivery for unworn items with original tags attached. To begin a return, please submit a request through our Returns page.

• Orders can be canceled within 24 hours for a full refund.
• Cancellations within 3 days are subject to a 25% deduction.
• Cancellations within 7 days are subject to a 45% deduction.
• After 7 days, cancellations are not allowed.
• Exchanges for incorrect size, color, or wrong item are accepted if reported within 3 days of delivery.

Delivery typically takes 10–13 business days after payment confirmation.

We ship via trusted couriers such as DHL, FedEx, and USPS. Once your order leaves our workshop, you will receive a tracking number to monitor its progress.

Please report any issues within 3 days of delivery and include photos. Verified cases will be fully refunded, including shipping fees, or a replacement item will be sent.

• Yes, we offer free worldwide shipping to most countries. Delivery may be unavailable to locations restricted by local regulations, courier limitations, or Google policies.
• Our company is registered in the United States, and all orders are processed accordingly. If shipping to your destination isn’t possible, you will be notified at checkout or contacted by our support team.

Keep leather and wool items away from moisture and direct sunlight. Clean them only with suitable leather or wool care products, following the care instructions provided.

Yes. After your order is dispatched, you will receive an email with a tracking link to monitor its progress until delivery.

Absolutely. All payments are processed securely through trusted, encrypted payment gateways to protect your information.