Frequently Asked Questions

What payment methods do you accept?+

We accept all major secure payment methods including Visa, MasterCard, and American Express. We also support PayPal, Google Pay, and Apple Pay for a seamless and flexible checkout experience. Rest assured, all transactions are fully protected via industry-standard SSL encryption to guarantee your data security.

Is my payment secure?+

Absolutely.Your security is our absolute priority. We use industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and financial information. Furthermore, we strictly do not store or retain your credit or debit card details on our servers; all transaction data is processed securely by our authorized payment gateways.

How do I choose the right size?+

To ensure a perfect fit, we provide a detailed Size Chart on every product page. We strongly recommend measuring yourself and comparing it with our chart before placing an order. If you are between sizes, we suggest going one size up for a comfortable fit.

Do you offer custom sizes or designs?+

Currently, Fame Leather Jackets specializes in high-quality, handcrafted outerwear supplied exclusively in standard retail sizes. To maintain strict quality control and efficiency in our manufacturing phase, we do not offer custom sizing or bespoke design modifications at this time. Please refer to our detailed standard size charts on the product pages for the best comfortable fit.

How long does shipping take?+

Our goal is to get your order to you as quickly as possible:

  • Handling Time: 2–3 business days (Monday – Saturday).
  • Transit Time: 8–10 business days (Monday – Saturday).
  • Total Delivery: Estimated 10–13 business days.
Can I track my order status?+

Yes! Once your order is shipped, you will receive an email notification with a tracking number. You can use this number on the carrier’s website (DHL, FedEx, or UPS) to monitor your shipment in real-time.

What shipping methods do you use?+

We use premium courier services like DHL, FedEx, and UPS to ensure your jacket arrives safely. We offer FREE Shipping on all orders, with no hidden delivery fees.

What is your return policy?+

At Fame Leather Jackets, we provide a 30-Day Easy Return Policy to ensure your total satisfaction, covering size issues, quality concerns, or even a change of mind. If your order arrives in a damaged or defective condition, please contact us immediately at sales@fameleatherjackets.com with clear photos so we can prioritize your case and arrange a free replacement or full refund. Returns and exchanges are accepted within 30 days of delivery, provided the item is in its original, unworn, and unwashed condition with all original tags attached. For more details, visit our full Returns Policy.

What if my item arrives damaged or incorrect?+

In the rare event of a damaged or incorrect item, please contact us immediately at sales@fameleatherjackets.com. Please provide clear photos of the issue and the packaging, and we will prioritize a replacement or a full refund for you at zero additional cost.

Can I cancel or change my order?+

Yes, customers can cancel their order within 24 hours of placement for a full refund. However, once the order has entered our handcrafted production phase or has been shipped, cancellations are no longer possible. In such cases, customers are welcome to follow our 30-day Return Policy once they receive the item.

How do I care for leather or wool items?+

To preserve the quality of our leather and wool garments, we recommend professional cleaning only. Avoid exposure to direct sunlight for long periods and store your items in a cool, dry place. Do not machine wash or tumble dry.